Legal, regulatory & complaints handling
Legal, regulatory & complaints handling
Registered name & address
Latimer Hinks is the trading name of Latimer Hinks Solicitors Limited, a limited company which is registered in England and Wales under number 09329066. Our registered office 5-8 Priestgate, Darlington, County Durham DL1 1NL. Latimer Hinks Solicitors Limited is regulated by the Solicitors Regulation Authority of England and Wales (the “SRA”) SRA No. 619538. Their rules can be found on their website at http://www.sra.org.uk/.
Occasionally mistakes will happen and things will go wrong – and where they do, we want to resolve and put things right as quickly and effectively as possible, using any concerns or complaints as a way of improving our services. When we are dealing with complaints, we will always aim to be reasonable, fair, proportionate, accessible and responsive to your needs. This Complaints Handling Policy tells you what you can expect from us and how to make a complaint.
What to do if we cannot resolve your complaint
The Solicitors Regulation Authority can help you if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic. You can raise your concerns with the Solicitors Regulation Authority
What do to if we cannot resolve your complaint
The Legal Ombudsman investigates complaints about service issues with lawyers and can help you if we are unable to resolve your complaint ourselves. They will look at your complaint independently and it will not affect how we handle your case.
Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first. If you have, then you must take your complaint to the Legal Ombudsman:
- within one year of the date of the act or omission about which you are concerned;
- within one year of you realising there was a concern
- You must also refer your concerns to the Legal Ombudsman within six months of our final response to you.
If you would like more information about the Legal Ombudsman, please contact them.
Call: 0300 555 0333 between 9am to 5pm.
Legal Ombudsman PO Box 6806, Wolverhampton, WV1 9WJ”
If you are a client and we have made a contract with you by electronic means you may be entitled to use an EU online dispute resolution service to assist with any contractual dispute you may have with us. This service can be found at http://ec.europa.eu/odr. Our email address is firstname.lastname@example.org
Click here to read our Complaints Handling Policy.
This Accessibility Statement provides an overview of the accessibility features we have implemented on this website. We are committed to making our website as accessible as possible for all our website visitors, including those with disabilities.
We try to adhere to the most stringent standards set by the World Wide Web Consortium, which is an international group responsible for setting standards for web technologies. The Consortium has set up a specialist task group, the Web Accessibility Initiative (WAI), to define standards on web accessibility for disabled users.
The WAI produces varying levels of standards and grades them in order of importance. Organisations can use these grades to decide what level of accessibility to aim for. The standards are designed to ensure that all users can access the content on our website, including:
- Partially sighted and colour-blind users
- Deaf users
- Hearing-impaired users
- Users with limited mobility
- Users with cognitive disabilities or learning difficulties
- Users with photo-sensitive epilepsy
If you have any questions regarding the accessibility of this site, please contact us.
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